Jingdong service upgrade: air conditioning three packs problem only one year
In recent years, Jingdong has made significant moves in the air conditioning market, offering a variety of promotions that include free installation for certain models. These services are available in major cities such as Beijing, Tianjin, Shanghai, Hangzhou, Nanjing, Guangzhou, Shenzhen, Chengdu, Wuhan, and Xi'an. The company is continuously enhancing its customer experience by expanding its service coverage and improving after-sales support.
On March 6, 2018, Jingdong launched its "Three Guarantees Within One Year" service for air conditioners. This initiative covers most of the self-operated air conditioning brands on the platform. Consumers who purchase products labeled with the "Three Guarantees Only One Year" feature will enjoy additional value, including a 168-yuan (for wall-mounted units) or 269-yuan (for floor-standing units) service benefit.
Within one year from the date of order completion, if a hardware issue arises and the unit becomes inoperable, customers can easily apply for this service through the Jingdong app, customer service hotline, or other designated channels. Once the application is processed, Jingdong will arrange for on-site inspection and confirmation. Priority service is provided by Jingdong Financial Cooperation brand after-sales partners. If no JPO partner is available, third-party service providers will be dispatched to conduct the inspection. In areas where no service provider exists, remote video diagnostics will be used to ensure full support.
If the fault is confirmed, Jingdong will provide a replacement unit. The new unit is sourced directly from Jingdong Mall, and customers can track the order details via customer service. The old unit will be collected by the service provider at no cost, and the new unit will be delivered and installed at the customer's home. This end-to-end, streamlined process ensures that consumers can enjoy hassle-free air conditioning purchases and worry-free maintenance.
Jingdong’s upgraded service not only enhances customer satisfaction but also sets a new standard in the industry. With comprehensive support and fast response times, it's clear that the company is committed to delivering superior service and building long-term trust with its users.
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Guangdong Elieken Electronic Technology Co.,Ltd. , https://www.elieken.com